For Customers Privacy
Number masking or call masking is the best way for businesses to safeguard their customers identity, and prevent misuse of sensitive information, enabled by anonymization of customer's phone number. This solution allows you to connect two parties without revealing either party's phone number.
Masked telephone numbers can be used in any industry that requires customers to give their personal numbers. Typically, E-commerce, last mile companies and cab aggregators use masked phone numbers to connect delivery personnel/cab drivers to customers without revealing the number of either of the parties.
A user on your service calls a local virtual number to hail a ride, book a place to stay, or to purchase an item from a seller in your marketplace.
Our platform connects the caller with the other party in your marketplace. Neither party sees the other party's personal phone number; they see only the virtual number your application provisioned for the service.
With their personal phone numbers masked, the parties talk and possibly come to an agreement for a ride, for goods to be purchased through your marketplace, or whatever it may be
Though the parties can't see each others number, you can. You can generate reports from the console to understand who spoke with whom and when, analyse trends and discover insights that are important to your business. If the call was recorded, it can be transcribed and analyzed for further insights.
Your customer's phone number is never revealed during the transaction.
Keep conversations between users on your marketplace to avoid off-platform transactions.
Call your customers without depleting your employees mobile balance.
Track, record and analyse all your customer conversations to gain insights in real-time
