Apart from a range of cutting-edge solutions, ZenIT provides an Omnichannel Contact Center Solutions which acts as a cloud based center, smoothening the entire workings of sales and customer support efficiently. It can be set up quickly so as to give you access to remote employees or distributed worker-base as well as get a closer look at analytics, advanced reporting and customer experience features.
With a context-driven, focussed approach, the contact center solutions enable customers to have a feature rich solution and can be fully integrated with your existing CRM or applications.
On-premise or private, public or hybrid cloud, Zen IT has got it all. Staying in line with customer behaviour and ahead of their expectations empowers a business to achieve great heights. Our tools enable you to create that value proposition for your customers.
What should your contact center's Average Time in Queue, Abandonment Rates, Average Wrap Time and other performance metrics be? Our Contact Performance Benchmarking Report lets you compare yourself against 160 million calls made each year on our platform.