A virtual phone number is a line without a specific telephone associated to it. The advantage of tracking and monitoring calls routed through the virtual number makes it a lucrative service to have for businesses. Also, its main feature is to forward calls so that executives can pick calls anywhere,
Incoming customer calls can be routed as preferred through a flawless IVR system or predefined system programmed logic. It has an easy-to-use interface and customized scheduling is available to users. This service lets you do away with the hassles of having to purchase a physical phone. The calls are high quality routes and hence, fewer calls are dropped. You can add features like call forwarding, email or SMS notifications as you see fit.