2 Way Messaging

Connect with your customers in real time

There is nothing better than getting a first-hand feedback from the customers. With 2 way messaging companies can receive feedback directly from their customers without having to cold call or ask them to fill out lengthy questionnaires. Simply send a quick SMS to your list of already interested customers, asking them to give you feedback or rate your service. What a great way to improve your customer satisfaction!

It's a system that incorporates both outbound (Mobile Terminated or MT) and inbound (Mobile Originated or MO) SMS into one fully-featured service.
By using a dedicated number, a 2-way-sms user can send and receive SMS through a web messaging platform by using complete solutions or APIs.

Other examples of where two-way messaging can be used to grow your business include lead generation, improved customer
service and order tracking.

2-Way SMS messaging is done using shortcodes or virtual long numbers
(also known as virtual mobile numbers). The main difference between the two is the length of the number, while virtual mobile numbers look like a standardphone number, shortcodes have between three and six digits,
making them easier to remember.

Features of 2 Way Messaging


An exclusive number assigned specifically to you.


Easy 2-way communication with anyone.


Can be used in conjunction with our SMS Gateway.


You can receive replies through a variety of channels.

At ZEN, we have been working very closely with the customers across the industry and we help engage in SMS conversations where they send and receive messages. Let's improve customer engagement together.

SMS Solution
Explore other offerings within this section.