Zen Interactive Technologies is a leading distributor of quality products and innovative solutions designed to help call centres succeed in the GCC, UAE, and Dubai. With a focus on AHT, IVR, CRM, SLA, KPI, FCR, NPS, Call Routing, Omnichannel, and SIP, Zen Interactive Technologies is committed to providing call centre businesses with the tools and services they need to optimize their operations and enhance the customer experience.
At Zen Interactive Technologies, we understand the importance of AHT, or Average Handle Time, in the call centre industry. That's why we offer various solutions to help businesses reduce AHT, such as IVR and call routing systems that efficiently direct calls to the appropriate agent or department. Our solutions are also designed to improve FCR, or First Call Resolution, a key KPI for any call centre.
In addition to AHT and FCR, we also understand the importance of SLAs and KPIs in the call centre industry. Our solutions are designed to help businesses meet and exceed their SLAs while tracking important KPIs like NPS or Net Promoter Score. Our CRM solutions are designed to help businesses manage their customer interactions and provide a personalized and seamless omnichannel experience.
We also offer SIP solutions to help businesses save on telecommunications costs while improving call quality and reliability. Our team of experts is dedicated to helping call centre businesses succeed with innovative solutions tailored to their specific needs. We work closely with our clients to understand their unique requirements and provide them with the support they need to achieve their goals.
In conclusion, Zen Interactive Technologies is a leading distributor of quality products and innovative solutions designed to help call centres succeed in the GCC, UAE, and Dubai. Our solutions focus on AHT, IVR, CRM, SLA, KPI, FCR, NPS, Call Routing, Omnichannel, and SIP and are designed to help businesses optimize their operations and enhance the customer experience. Contact us today to learn more about how we can help your call centre business succeed.
Zen Interactive Technologies, trading as and known to our customers as ZenIT, is a value-added distributor of IT Components and Communications equipments. We have been in continuous operation since 2012 and a is a Business to Business market leader in VoIP hardware distribution within the Middle East. Our success is based on offering world-class products to the telecoms and IT industry, by a team that is passionate and knowledgeable about our business. We know there are three essential strands to our success: our customers, our suppliers, and our team.
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